General Terms and Conditions

1. Orders

The presentation of the products in our onlineshop does not constitute an offer, but rather a non-binding invitation for the customer to place an order. With the placement of an order, the customer submits a legally binding offer of contract. We shall inform the customer immediately by e-mail about the receipt of his order. With this confirmation of receipt, the customer also receives the terms and conditions included already when the order was placed, as well as the necessary instructions in written form on distant selling. This receipt of the order does not yet constitute a binding acceptance of an offer by the customer. The acceptance of an order over the phone does also not yet constitute a binding acceptance of the sellers' offer. For your order you shall receive within 3 working days an order confirmation.

2. Terms of delivery

For the terms of delivery please refer to the details of the product description, which are part of our internet shop. As far as you can not find there the information regarding the terms of delivery, the standard sizes shall be sent to the client within 10 working days, for custom-made products within 14 working days, for ESG-glass, mirror cabinets and model glasses within 3 weeks after we accept the offer. Over Christmas, New Year's Eve and New Year's Day, there are separate terms of delivery, which shall be communicated separately on our internet shop.

3. Sizes and tolerances

As a result of the manual construction process of the individual products, minor deviations due to the production process may occur. These are in any case minor and they don't represent a deficiency, as long as the deviation lies within a tolerance of +/-1 mm.

4. Right of withdrawal

We guarantee our customers a right of withdrawal. For details please refer to the instructions regarding distance selling and the right of withdrawal. The right of withdrawal does not apply, if the purchased product is in accordance with customers' specifications.

5. Liability

The seller is liable for intent and gross negligence in accordance with legal regulations. The liability for warranties exists independently of the issue of negligence. In the event of slight negligence, the seller shall only be liable, in accordance with provisions of the German Product Liability Act, for injury to life or limb or health, or for breach of essential contractual obligations. Our liability in cases of violations of essential contractual obligations as a result of slight negligence shall, however, be limited to foreseeable damage typical of the contract, unless it is a matter of liability due to injury to life, limb or health. The seller is liable for the negligence of subcontractors and representatives to the same extent. The provision of the previous paragraph shall apply to damages in addition to the performance and damages instead of performance, and to claims for the reimbursement of wasted expenses, regardless of the legal grounds, including liability for defects, delay or impossibility of performance.

5.1 Assembly of contract furnishing

We would like to inform you that for contract furnishing projects (public buildings) additional requirements of the glazing and mirrors may be necessary. Thus, it might be considered necessary to cover the mirrors with shatter protection film or to apply on the entire surface mirror-silicone, in order to avoid accidents. The relevant provisions for a particular building may derive from the law, DIN-standards or specifications of the statutory accident insurance provider. Please seek to obtain professional legal advice and enquire of the construction or building manager. We are not allowed to offer you any legally binding, particular information for your building.

5.2 Assembly of illuminated mirrors

Ensure that the assembly of illuminated mirrors is performed only by qualified technical specialists. In case of non-compliance with the assembly requirements or if the assembly is performed by unqualified personnel, we assume no liability for damages resulting hereform.

5.3 Complaints regarding breakage of glass

Glass and mirror glass can brake. However, it doesn't just break suddenly on its own initiative. Breakage occurs always as a result of impact or pressure. If we are delivering damaged products we are liable and we take care as quickly as possible to exchange it. In order for us to do this, we ask you to check upon receipt for damage and to inform us as quickly as possible about it. If a damage is reported only after a few weeks or later, we can assume that we are not responsible for it.

6. Conditions of delivery

Products are delivered to your door. If you ask the delivery driver to carry the products in your home or elsewhere, he is regularly instructed to not comply with the request. We are not liable for damages caused by an additional transport. The risk and liability are passing on the recipient once the delivery reaches the door.

7. Prices and terms of payment

All prices are to be understood as final prices, including tax on sales, plus shipping costs. Shipping of the purchased products will be carried out solely after bank transfer of the purchase price or payment by credit card (only Mastercard and Visa), by PayPal or Paydirekt. For municipalities, public institutions and major customers, we offer the service of the payment by invoice.

8. Orders on account

We reserve the right to carry out an assessment of your creditworthiness. If the result is negative, we will send you an appropriate information and we will refer you to other means of payment. Customers who order on account consent to send the necessary documents for the credit evaluation. Further details on this matter are provided in the data protection statement.

9. Applicable law, language of the contract and court of jurisdiction

The business relations between the seller and the customer will be governed by the Law of the Federal Republic of Germany. The foregoing provisions regarding the governing law only apply to consumers in so far as the protection that is provided by mandatory statutory provisions of the law in the country in which the consumer usually resides has not been revoked. The UN purchase act shall not apply. The language of the contract is German. If the customer is a merchant, a legal person under public law or a separate estate under public law, the court with exclusive jurisdiction for all disputes - also for action on a bill of exchange or cheque - arising from the contractual relationship shall be for both parties the place of business of the seller. The seller is also entitled to sue the customer at his general court of jurisdiction.

10. Complaints

Note regarding an alternative dispute resolution in accordance with Art.14 para.1 of Regulation on consumer ODR and § 36 German Consumer Dispute Resolution Act (VSBG): The European Commission provides a platform for on-line dispute resolution (OS) accessible under https://ec.europa.eu/consumers/odr/ . We are not obliged and willing to take part in dispute resolution proceedings before a consumer arbitration board.

Supplementary General Terms and Conditions for easyCredit

1. Scope and general terms and conditions of use

The subsequent supplementary General Terms and Conditions (hereinafter referred to as GTC) shall apply between you and any merchant for all the contracts concluded with him, under which an instalment purchase by easyCredit (hereinafter referred to as instalment purchase) is agreed. The supplementary GTC shall prevail over any contradictory General Terms and Conditions of the merchant. An instalment purchase is granted solely to customers, who are defined as consumers in accordance with § 13 BGB (German Civil Code) and are aged 18.

2.Instalment purchase

For your purchase on the internet, with the support of the TeamBank AG Nürnberg, Beuthener Straße 25, 90471 Nürnberg (hereinafter referred to as TeamBank AG), the merchant provides, with the instalment purchase, a further payment option. The merchant reserves the right to assess your creditworthiness. For further details, please refer to the data protection notice for instalment purchase (see below under point II). If the use of the instalment purchase is not possible, because of inadequate creditworthiness or due to the fact that the merchant has reached his turnover limit, the merchant reserves the right to offer you an alternative settlement option. The contract for instalment purchase comes into being between you and the merchant. By choosing the instalment purchase, you agree to pay the purchase price in monthly instalments. For a fixed agreed period you will have to pay monthly instalments, whereby the final instalment can, under certain circumstances, be different from previous instalment amounts. The ownership of the products shall be retained until complete payment is received. The receivables, which arise from the instalment purchase, will be assigned within the framework of a factoring contract by the merchant to TeamBank AG. Payments can be made, in discharge of any obligation, exclusively to TeamBank AG.

3. Instalment payment by SEPA direct debit

With the SEPA direct debit mandate issued for the instalment purchase, you authorise TeamBank AG to collect the payments for the instalment purchase from your current account, which you provided in the order process at the here indicated credit institution, through SEPA direct debit. TeamBank AG will inform you by e-mail about the collection, at the latest one calendar day prior to the due date for the SEPA direct debit (prenotification/pre-announcement). Collection occurs at the earliest on the date indicated in the pre-announcement. Collection can take place at a later (sooner) date. If within the period between the prenotification and the due date, there is a reduction of the purchase price (e.g. by means of credits), it is possible that the amount debited is different from the amount indicated in the prenotification. You must ensure that on the due date, your current account has sufficient funds to cover the amount. Your credit institution is not obliged to accept the direct debit in case your current account does not provide sufficient funds. If a return debit note is issued because of insufficient funds in your account, due to an unjustified objection from the account holder or as a result of the current account closure, you shall be deemed in default without being specifically demanded, unless the return debit note is a result of a circumstance for which you are not responsible. The fees charged to TeamBank AG by your credit institution for the return debit note will be passed on to you and are to be paid by you. If you are in default, TeamBank AG has the right to charge for every reminder an appropriate dunning fee or a default interest of five percent above the actual base rate of the European Central Bank. In view of the high costs related to the return debit note, we kindly ask you, in the event of a withdrawal from the purchase contract, a return or complaint, not to to reject the SEPA direct debit. In such cases, in collaboration with the merchant, the payment shall be cancelled throughout a refund of the corresponding amount or a credit note.